Monday, July 20, 2015
How to insult a customer
So today we received another letter from Leesa Whitt-Potter repeating what was in the last letter but saying we would get an answer by 07/27/2015. We shall see.
To add insult to the already bad customer service provided by Wells Fargo Home Mortgage. Although the letter has both our names at the top it is only address to one of us in the dear line. Another example of total incompetence of the company. Maybe it is time Mike Heid (President) learned that his employees are as said before are incompetent and are ruining the already tarnished reputation of the company.
Monday, July 13, 2015
Senior Vice President Leesa Whitt-Potter lies
Wells Fargo Home Mortgage - a company that lies to it customers.
Below is a letter from Leesa Whitt-Potter Senior Vice President
Wells Fargo Home Lending. In the letter dated 05/08/2015 she said they would
research our complaint and provide results to us by 05/21/2015. To date we have
heard nothing – Senior Vice President Leesa Whitt-Potter lies.
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