Wells Fargo Home Mortgage committed fraud they of course deny it. In our latest letter we prove the fraud. Tonja O’Donnell Executive Resolution Specialist tried to fudge the truth in her letter to us. This prompted the letter below, which in turn has Alyssa Carroll another Executive Resolution Specialist researching.

There is only one answer for Wells Fargo Home Mortgage to admit that Carolyn Romo committed fraud.

Dear Ms. Whitt-Potter

In responding to the correspondence from Tonja O’Donnell she state that our letter was dated January 29, 2018 when in fact the letter is clearly dated January 23, 2018. The actual point we were making in our letter is as following:

Ms. O’Donnell had said that we alleged the $244,155.76 wasn’t mentioned in the Loan Modification Agreement when in fact we said it wasn’t mentioned in the Loan Modification Settlement Statement. This Balloon Payment is not mentioned under the terms of the modificationat the bottom of the page. So our question as to why it wasn’t mentioned is still out standing.

As to the Carolyn Romo letters dated May 10, 2017 and July 27, 2017 it seems once again that Ms. O’Donnell has not read our correspondence during her research.  Ms. Romo added the following line to the payment schedule (as indicated by the arrow) in her letters. Below is a copy of the payment schedule as it appears in Ms Romo letters.

Non -Interest Bearing line does not appear in the Loan Modification agreement we signed, therefore cannot be added to any documents purporting to be what is written in our Loan Modification Agreement. She by adding it to her letter committed fraud by trying to deceive us that it was in the original agreement. It is also what the Home Preservation Department letter of September 14, 2014 mentioned was one of the items missing. If we accept what she did then what is to stop us in this letter adding a line, which states On April 1, 2018 Wells Fargo Home Mortgage will pay off our mortgage. It’s not in the Loan Modification Agreement but nor is the line Ms. Romo added. We are aware section 3 letter F only it doesn’t give a date when the Deferred Principal Balance of $8,264.70 should be paid.

Below is a copy taken from the original Loan Modification Agreement, which clearly shows that the line is not present. The picture shows the schedule at the bottom of the second page and the top of the third page.

The whole story to date

The facts:

We need to compel Wells Fargo Home Mortgage to honor the agreement they made to us on the NACA website on September 12, 2012:

1.     2% for the life of the mortgage

2.     Reduction of the mortgage to $395,285.00

3.     No interest bearing Balloon payment of $244,155.76

4.     No non-interest bearing deferred principal balloon payment of $8,582.60

And to get them to answer the question we keep asking

1.     Where did the balloon payment of $8,582.60 originate and why?

2.     Why wasn’t $8,583.60 Deferred Principal Balance not in the ‘My payment schedule for Modified Loan’ but slipped into the Carolyn Romo letters dated May 10, 2017 and July 27, 2017.

3.     Where is second new principal balance of $244,155.76 originate and why?

4.     It also states on 3c schedule of the agreement at ‘the balloon payment I will pay interest on this amount in my monthly modified payment’ at 3.5%. While in the schedule it states start date for payment as 12/01/2035 are we paying or not?

5.     Why did we never receive a sign copy with Wells Fargo Home Mortgage representative signature? The one sent by Brenna Muldoon only has our signature.

6.     New question why did you not inform us of the transfer/sale to Bank of America as laid down by the Truth of Lending Act (15 USC § 1641) (“TILA”)

The problem and steps taken:

Edward Arno and Felix Lagumen applied for loan modification with help from NACA  (Neighborhood Assistance Corporation of America) in 2012 due to worsening hardship. Edward illness (CIDP) had started to deteriorate and was forced to stop working instead he received disability, a dramatic decrease in income. Edward had worked at Goldman Sach and KPMG. We received from Wells Fargo Home Mortgage via NACA; a deal that would reduce the principal and gives the rate of 2 percent for the rest of the life of the loan. This was recorded on the NACA website and was inputted by someone from Wells Fargo Home Mortgage. We even confirmed with a Wells Fargo Home Mortgage employee  (named Valeria on 9/17/2012 at 12:30pm PST) that the NACA information was correct and this was the new mortgage rate we would be offered by Wells Fargo Home Mortgage as a finally deal. They now deny that a representative of Wells Fargo Home Mortgage entered the information nor can they find information about the phone call. On the NACA website document it clear states that NACA has not reviewed the above proposal from your servicer. If NACA had entered the information as claimed by Brenna Muldoon Executive Resolution Specialist Wells Fargo Home Mortgage then they would have reviewed it. (Please note that every phone call and every letter we make and receive were logged. With time, date and whom (Edward) spoken too and why). Unlike Wells Fargo Home Mortgage we are not allowed to record the conversation.

When the deal finally was presented to us it was for the full amount of our remaining balance of our mortgage loan plus an interest bearing balloon payment and a deferred principal balloon payment. The percentage rate was two percent for five years only and then increased thereafter. This was not what they had posted on the NACA website and we had agreed too.

We were told several times by Wells Fargo Home Mortgage employees that this was now the final deal and therefore we needed to accept it. We protested to Wells Fargo Home Mortgage and NACA to no avail. With the fear of loosing our home we felt pressured to accept the final offer. 

The deal we received we believe is as follows as of 2012

New Principal Balance $431,842.67

Deferred Principal Balance (no Interest) $8,582.60

Interest Bearing Principal balance therefore is $423,260.07

We are paying 3% currently on this amount

Interest bearing balloon payment of $244,155.76 was added

We are currently paying each month 3.5% on this

Therefore we pay 3% on $179,104.31 and 6.5% on $244,155.76 according to the agreement. Not much a loan modification more a loan shark agreement.

On 9/22/2014 Wells Fargo Home Mortgage Home Preservation Department informed us that the agreement we had entered into with them had an important piece of information regarding repayment requirements had been left out of the modification document. This important information was the date when the Deferred Principal Balance was to be paid later slipped into two letter sent by Carolyn Romo. We question the legality of adding something once the agreement has been signed.

Wells Fargo Home Mortgage didn’t keep to their original written agreement as posted on the NACA website which we agreed upon prior to the time of signing. We have tried since 2012 to talk to NACA and Wells Fargo Home Mortgage regarding Wells Fargo Home Mortgage dishonesty and mistake of the missing information on the final agreement only to get a brick wall response. 

Since then we have tried to communicate with Wells Fargo Home Mortgage, as you will see the level one representative of Wells Fargo Home Mortgage claim to be researching and then delaying to answer:

1 Ms. Lessa Whit-Potter said in her letter of May 8, 2015 she would have results of her research by May 21, 2015.  No results sent.

2 Ms. Lessa Whit-Potter said in her letter of July 13, 2015 she would have results of her research by July 27, 2015.  No results sent.

3 Ms. Lessa Whit-Potter said in her letter of October 5, 2015 she would have results of her research by October 19, 2015.  No results sent.

4 Mr. Anthony Bennum said in his letter of October 19, 2015 he would have a result of his research by November 2, 2015. No results sent.

5 Mr. Anthony Bennum said in his letter of November 2, 2015 he would have a result of his research by November 17, 2015. No results sent.

6 Mr. Christopher Guerrero said in his letter of August 29, 2017 he would have a result of his research by September 13, 2017. This was followed by:

7 Mr. Christopher Guerrero said in his letter of September 13, 2017 he would have a result of his research by September 27, 2017. This was followed by:

8 Ms. Brenna Muldoon said in her letter of September 27, 2017 she would have results of her research by October 11, 2017.  No results sent

9 Ms. Leesa Whitt-Potter said in her letter of October 31,2017 they would have results of the research by November 14, 2017, No results sent

If they had completed the research in the past how come we don’t have an answer. This leaves us with one conclusion someone was not telling the truth. They had not even started any research in the past until we wrote to our representatives. Each time they replied and did not answer the main questions we ask for them or agree to honor the original agreement posted on the NACA website.

On July 27, 2017 we received from Carolyn Romo a letter once again explaining the there agreement with the Deferred Principal Balance slipped into the ‘My payment schedule for Modified Loan’.  We responded on August 11, 2017 again explaining that they didn’t keep to the original agreement. Several representatives from Wells Fargo Home Mortgage were involved each one saying they were researching our claim. It wasn’t until Consumer Financial Protection Bureau became involved that Wells Fargo Home Mortgage took us seriously. Brenna Muldoon finally sent a letter saying they had finished their research. Still she didn’t answer our questions. We received a phone call from Bianca Echavarria another level one representative stating she had now open the case and would be researching with an answer (In a letter from Leesa Whitt-Potter by November 14, 2017). Ms Echavarria phoned on November 14, 2017 at 8:46 am PST but didn’t leave a message. Since them Edward has tried to contact her on November 15 at 1:15pm PST her answer machine said she would call back in 24 hours we still wait for her to respond.

You will see that Wells Fargo Home Mortgage didn’t own our mortgage. The owner Bank of America transferred it on September 8, 2017 to Towd Point Master Funding Trust 2017-PM15, this company is part of US Bank. We then receive a letter from J.R. Russell Senior Vice President Wells Fargo Home Mortgage October 11, 2017 that effective November 1, 2017 Wells Fargo Home Mortgage was no longer be our servicer and we had been transferred to Select Portfolio Servicing Inc. Ms Muldoon had no idea that this had occurred we Edward spoke to her on October 26, 2017 1:41pm PST.

If this is not a sign of guilt and of course the best way to get rid of a mistake or illegal action.

If you need any other information please contact us 818-606-9673, earno@sbcglobal.net

Wells Fargo more games playing

Here is the latest update:

We received a letter date November 2, 2015 from Anthony Bennum, Executive Mortgage Specialist. He asks our indulgence to move his responds date from November 2, 2015 to November 17, 2015. We responded on November 9, with the letter below, our sarcasm seems well founded as to today November 17, 2015 we have received nothing.

Dear Mr. Bennum,

Thank you for informing us of yet another delay. What puzzles us is the following facts;

1 Ms. Lessa Whit-Potter said in her letter of 05/08/2015 she would have results of her research by 05/21/2015.  No results send.

2 Ms. Lessa Whit-Potter said in her letter of 07/13/2015 she would have results of her research by 07/27/2015.  No results send.

3 Ms. Lessa Whit-Potter said in her letter of 10/05/2015 she would have results of her research by 10/19/2015.  No results send.

If Ms. Lessa Whit-Potter had completed the research the first time you would already have the answer.  She of course said a second time she would do the research. Surely this time it would have yielded an answer for you. No it didn’t get an answer, so you are doing the research (or some lowly associate).

Obviously Ms. Lessa Whit-Potter (or one of the lowly associates) never did any of the research or you would not be wasting your time doing it now.

Are you just playing a game with us? Hoping we will fade into the past giving up on what seems to be incompetence and lies.

We await your results on or after November 17 2015, although we don’t hold our breath in anticipation.

Very truly yours,

Felix Lagumen            Edward Arno

Update or should this be down date

Update or should this be down date

So Leesa Whitt-Potter has done it again. “We expect to complete our research and provide you with the results on or before 07/27/2015”. Haven’t heard a word from her. She lied again.

We did have a phone call again from this mysterious Anthony on 07/27/2015, (Didn’t get his last name as he talks very softly and mumbles. Clever tactic of a deceptive person.) I tried calling back the number Anthony left only to find no one picked up and there was no answer machine. Another tactic of a dishonest company – we called you (Wells Fargo Home Mortgage called twice according to our records) but you didn’t call us back.

Why couldn’t Ms. Leesa Whitt-Potter or even the illusive Anthony send us an email or letter with the results of their research?

Today we received a computer generated letter telling us our interest rate will increase on October 1 2017 by 1 percent. We already know that.  So they are giving us 2 years notice of a change in the percentage rate.

They have not acknowledge they misled us during the loan modification not have they tried to put right the 3 incompetent mistakes they made at the time of the modification.

So we more forward with a new plan of action, and Wells Fargo Home Mortgage will learn that one-person action can change the world.

Remembering Tarek al-Tayeb Mohamed Bouazizi

How to insult a customer

So today we received another letter from Leesa Whitt-Potter repeating what was in the last letter but saying  we would get an answer by 07/27/2015. We shall see.
To add insult to the already bad customer service provided by Wells Fargo Home Mortgage. Although the letter has both our names at the top it is only address to one of us in the dear line. Another example of total incompetence of the company.  Maybe it is time Mike Heid (President) learned that his employees are as said before are incompetent and are ruining the already tarnished reputation of the company.

Senior Vice President Leesa Whitt-Potter lies

Wells Fargo Home Mortgage -  a company that lies to it customers.

Below is a letter from Leesa Whitt-Potter Senior Vice President Wells Fargo Home Lending. In the letter dated 05/08/2015 she said they would research our complaint and provide results to us by 05/21/2015. To date we have heard nothing – Senior Vice President Leesa Whitt-Potter lies.

Wells Fargo Update

This the response so far:

Wells Fargo ‏@Ask_WellsFargo  2m2 minutes ago

@EddieArno We noticed your tweet, Edward. Please let us know if you'd like us to review this for you. We'll do our best to assist. ^NR

2:45 PM - 7 May 2015 · Details