Wells Fargo Home Mortgage - a company that lies to it customers.
Below is a letter from Leesa Whitt-Potter Senior Vice President
Wells Fargo Home Lending. In the letter dated 05/08/2015 she said they would
research our complaint and provide results to us by 05/21/2015. To date we have
heard nothing – Senior Vice President Leesa Whitt-Potter lies.
This is an automatic letter with her name attached. I too have gotten wrong information from Wells Fargo and a run around for almost 2years trying to work to save my home from foreclosure or sheriff sale. I spoke with a customer service representative that told me they do NOT actually try to help save your home, but they will give you options that may not pertain to you or that may not actually help you so that it appears they are actually helping by law.
ReplyDeleteI was told to submit a modification request packet, even though later I found I was never qualified for the modification. Now I am facing a sheriff sale dated 2 days before I qualify for a modification.
I found multiple email addresses for employees on the higher end of the company, including the board of directors and CEO. I would draft a detailed letter on what has happened specifically in your case, if you know who you have spoken to and when you spoke to them will be helpful. I was told I had not called into the company nor submitted a packet in over 2years however i have all of my documents including phone records that state otherwise.
here are the emails, some of them may come back undeliverable, but there a quite a few that will get it and hopefully it will catch someone's attention. FINALLY I have someone working on my account after I blasted all of upper management with emails.
john.g.stumpf@wellsfargo.com,
richard.d.levy@wellsfargo.com,
kevin.a.rhein@wellsfargo.com,
boardcommunications@wellsfargo.com,
avid.modjtabai@wellsfargo.com,
hope.a.hardison@wellsfargo.com,
michael.j.loughlin@wellsfargo.com,
john.r.shrewsberry@wellsfargo.com,
timothy.j.sloan@wellsfargo.com,
david.m.carroll@wellsfargo.com,
john.d.baker@wellsfargo.com,
elaine.l.chao@wellsfargo.com,
john.s.chen@wellsfargo.com,
lloyd.h.dean@wellsfargo.com,
elizabeth.a.duke@wellsfargo.com,
susan.e.engel@wellsfargo.com,
enrique.hernandez@wellsfargo.com,
donald.m.james@wellsfargo.com,
cynthia.h.milligan@wellsfargo.com,
frederico.f.pena@wellsfargo.com,
james.h.quigley@wellsfargo.com,
judith.m.runstad@wellsfargo.com,
stephen.w.sanger@wellsfargo.com,
susan.g.swenson@wellsfargo.com,
suzanne.m.vautrinot@wellsfargo.com
I hope this helps!
can you share the name of someone in management who can get something done and listens to logic? I need to get through to someone who isn't performing from a script
DeleteHere is a name of someone that might be able to help you. She works in the same department of the famous Lessa Witt-Potter. She was able to help me out.
DeleteAnne V. Cook
Home Equity Executive Mortgage Specialist
Customer Care and Recovery Group
Wells Fargo Home Equity | One Home Campus | Des Moines, IA 50328
MAC #X2302-02J
Tel 800-853-8516, ext 1335621194
Fax 855-630-8801
Anne.V.Cook@wellsfargo.com
Is Leesa Whitt-Potter a real person???? A have a letter as well, but can't find contact info for her online.
ReplyDeleteIs Leesa Whitt-Potter a real person???? A have a letter as well, but can't find contact info for her online.
ReplyDeletetry this email I just found: leesa.whitt-potter2@wellsfargo.com
ReplyDeleteI received the same letter from Leesa, I sent my complaint to Stumpf. She has 2 days to get back to me! What steps should I take next? Thank you.
DeleteWells Fargo is just a joke.
ReplyDeleteI have the nightmares and frustrations with this bank in last 3 years!
Your inquiry will be extended to a thousand years until "we finish the search"! They said the extensions are no limit.
You should complain to Consumer Financial Protection Bureau.
i have the same kind of letter and she sent it to me:"we expect to complete our research and provide you with the results on or before may 26, 2016. In the event additional time is needed we will contact you."
ReplyDeleteshe never followed up on her own promise not even the fact that she will get back with me if she needs additional time. meanwhile hear this: Wells Fargo is foreclosing on my loan that they have no loan number, name, social security, address about it. they are plaintiff on a case but when i call them they don't recognize any information about my loan. As far as wells fargo is concerned I don't exist though their lawyer is foreclosing on my apartment under plaintiff name wells Fargo as trustee. when I question it they said it is because it is a trustee. no matter what should A PLAINTIFF recognize the loan that they are foreclosing on? when I wrote to executive office Leesa potter wrote she will look into this matter. she had no reference to any loan in her letter because she herself is wandering why they don't have any information about my loan while foreclosing on my home. Now no answer because she cant find my loan what is it to answer? she doesnt know what loan i am talking about? all the executive office has from me is only records of my complain to them and every other organization such as CFS. I like any feed back you can give me
Do wells Fargo resolve anything g or just keep going in circles and smartly send us automated letters with phantom person
ReplyDeleteJust got the same letter after being screwed by Wells Fargo.
ReplyDeleteWe originated our Wells Fargo loan, March of 2006, interest only 10/20 loan. We did everything right, purchased below appraised value, put 20% down of our own money. We were told we would be able to streamline into a fixed 30 year at any time as long as we made our payment and keep good credit scores. We have always made our payments on time for 10 years and had high 700 to 800 credit score. Starting in 2008, we attempted to refinance to a fixed mortgage rate. But with the collapse of the housing market our house was worth about half what it was in 2006, making it impossible to appraise above the owed amount. With that we couldn’t sell it and no other mortgage company would refinance us with a property worth less then we owe. That left us with only being able to work with Wells Fargo. At which point we contacted Wells Fargo in attempts to do a streamline refinance, to change, modification or to convert our mortgage to a fix rate at current rates. We have made several attempts every year since then. Right up until February and again in April of 2016, to work something out with Wells Fargo. To no withal, we have not been able to obtain a Streamline refinance, modification or refinance, all request for help have been denied on all accounts. Told over and over, are payments are current and we can afford our current mortgage payment as the reason for denials for streamline refinance and modifications. Last I checked neither were grounds to denying a streamline!
In June 2007, I had to have major spinal surgery, resulting in the fusing of my thoracic spine from T-4 to C-1 by instrumentation. This had to be done after I obtained MRSA in my spine, which eat up and destroyed several thoracic vertebra, 2 ribs and the loss of pulmonary function in my right lung. As a result, from years of Vancomycin treatment to fight off the MRSA, my immune system has been compromised and lost its ability to fight off common colds, viruses and bacteria. Once every month I have to visit with various specialist and every 3 months I have to spend a day at the hospital to receive treatments. After which, I am bed bound for days, which by itself makes it hard to hold a job and results in Ellen missing days of work to drive me and take care of our son.
Over the last 8 years, I have held various jobs doing numerous different positions. All resulting in short term due to me getting sick or having some medical health set-backs. As result, we have had to uses various other means to maintain our bills and credit. We were never late on either mortgage payment. We have had to use credit cards and have dip into retirement on several occasions to pay bills while I am out of work. Then when I get employed we start paying everything off and catching up. I had numerous illness and pneumonia 3 times. In April 2016, I got sick again and they terminated my contract April 15, 2016.
Do to my health I lost my job in April of 2016, coupled with our interest only mortgage maturing in June our payment jumping from $2768 to $3786. We , As much as we would love to stay in our home and retire here, our continuing financial struggles and both our health declining makes it so we cannot sustain a home mortgage of $3786 to Wells Fargo. In June, we missed our first payment to Wells Fargo and applied for modification, which Wells Fargo denied; we appealed and they denied that, saying we could afford the $3786 mortgage payment and that should come first.
Wells Fargo pushed us into either going to foreclosure or Short sale our home. Well, short sale it is, they have accepted an offer $130,000 below what we owe on our mortgage. I feel like our house was just stolen right out from under our feet. We have lost our $120,000 down payment and another $80,000 in first year renovations.
Have you short saled yet? We really need to connect.
DeleteOk, here is the vision statement that is posted on Wells Fargo Bank website.
ReplyDelete“Our values should guide every conversation, decision, and interaction. Our values should anchor every product and service we provide and every channel we operate.”
Great Vision Statement, but I strongly believe that most of the employees don't know the vision statement. We have had some negative interactions with various departments and staff for the last three weeks. Wells Fargo Bank Merchant Services and the other regarding a document that we needed from them. I have learned a very valuable lesson, don't use Wells Fargo Merchant Services. They will nickel and dime you for everything, nor will they assist you on dealings with First Data. So, Wells Fargo Merchant Services felt that it was easier to not assist me with the issue at hand, then keep our Merchant Account. So, BAM! CLOSED IT .. That is another issue at hand, DON'T EVER SUBJECT YOURSELF TO FIRST DATA PRODUCTS.
Regarding the document, we spoke to at least 10 customer support staff members in Customer Resolution Department. The answer that we received from each of the team members was, we are researching the issue and will get back with you. That went on for two weeks. For two weeks, I have been posting on Facebook asking for additional assistance on this issue. You know what the answer was that we received, if you DM us we will research the issue and get back with you. Give me a freaking break, no one ever got back to us. Finally, I believe that they were getting tired of my posting and heard from a very nice woman in Virtual Complaint department. She and I had numerous conversation. I felt like I was talking to a Psychiatrist, because she was listening to my complaint. Did anything get done, not sure, because she just kept on document the problem. Did every here from anyone no! I knew that she was doing her job, but the rest of the employees not a thing. The last couple of days, we finally heard back from someone in Customer Resolution Department, FINALLY. We received the document today, but here is the fun thing. The right hand does not communicate with the left hand. I received a call from the Branch Manager at Trolley Square, she was not breaking client confidentiality she stated. Tiffany just want me to know that she heard from Customer Resolution Department and they are still researching the issue and they should have it resolved by the first of February. So, I let her, do her talking and I mentioned to her that we had already received the document. She commented back to me, if there is anything else that we can do, let me know. I politely said that we will be closing all our accounts with Wells Fargo Trolley Square. She replied, well we will be here when you do.
Ok, what happened to customer service! I am disappointed with the Branch Manager and New Account Manager at Trolley Square. Both need a refresher course on customer service, they lack it. I initially went to the Trolley Square Branch for assistance, they dropped the ball and never called back. I had to call them and the comment, they called me and told me that they are researching the issue and they will give us a call. That was the beginning of the most screwed up two weeks, for Ken and me.
Never did hear the District Manager from Wells Fargo Bank, we must not be that important for a follow up call from Troy Erickson.
WELL THAT IS OK… VERY SHORTLY THEY WON’T HAVE TO WORRY ABOUT US… ALL OUR ACCOUNTS BE MOVED!
MORAL OF THE STORY… IF YOU NEED ANYTHING FROM WELLS FARGO BANK. THEY ARE RESEARCHING IT FOR YOU AND THEY WILL GET BACK WITH YOU….. !
2/6/17
ReplyDeleteGreetings.
First, I really would like to respond to Leesa Whitt-Potter professionalism on her form letter. I am so impressed with the professionalism of all the Wells Fargo Bank staff regarding our issue with Wells Fargo Bank. However, I really think that Danielle Morales, Executive Resolution Specialist really takes the award for customer service that exceeds the lowest form of pot scum. She is rude, doesn't listen, interrupts and basically calls the customer a liar. Her comment to me was that she could not provide me with information about the loan because the loan was in my husband’s name only. She kept on mentioning to me that I had to authorization to discuss with me about the account. Well, she never provides either Ken or myself the options to send a authorization to Wells Fargo Bank so that she could talk with me. She called and left a voice mail for Ken one day, however he was in meetings all day. So he called her back and received her voice mail. He mentioned to her that if she was not able to get hold of him, she could give me a call and speak with me. Her comment was she can't take a authorization from a voice mail. OK, how stupid can someone be, she called him and left a voice mail for him. She also had an email and she could have emailed and given the instructions on how to provide authorization for me to communicate with Wells Fargo Bank. My name is on all our accounts, so I am not just some random person. So, my recommendation is maybe take a few extra steps and do some reviewing on the accounts. You have that down, because letter we receive from Wells Fargo Bank states the following: WE ARE CURRENTLY REVIEWING THE INQUIRY AND EXPECT TO COMPLETE OUR RESEARCH AND PROVIDED YOU WITH THE RESULTS ON OR BEFORE FEBRUARY 16, 2017. IN THE EVENT ADDITIONAL TIME IS NEEDED WE WILL CONTACT YOU.... (BUNCH OF BS ON THAT)
This issue would have been easily resolved if someone from the Customer Resolution Department would have returned the call liked promised within 48 hours, how they didn't call back ever. I had to initiate the communications by going to the Wells Fargo Bank ~Trolley Square and this is where it all started
Are you kidding I have over 1.2 million wells fargo rip from me I have 49 is great accounts . I have found one staff member committed fraud I have all the prof but what I need to still know is
ReplyDeleteThere so called Executive office can they
Have they ever refund a customer ever? I'm
Thinking that it does not matter if your a victim because you will still get the generic rejection letter no matter what your always wrong and never will be right and you will never get a refund ever because they don't do refunds when the customer is correct and the employee was wrong never mind that customer still get
Diversion letter like using a different account number or showing some error that maybe doesn't even relate to your original complaint so they can say sorry we don't see a problem
dear fellow wells fargo blogger, we are all in a pickle, I am looking for persons like myself who have been defrauded by wells fargo in reference to loan modification between 2007-2009, a period they want to forget, I also received fraudulent letters from leesa whit-potter
ReplyDeleteHi Unknown if you are still looking for victims, so am I please contact me asap at 240-601-8165. thank you, Iris
DeleteThis comment has been removed by a blog administrator.
ReplyDelete