Wells Fargo more games playing

Here is the latest update:

We received a letter date November 2, 2015 from Anthony Bennum, Executive Mortgage Specialist. He asks our indulgence to move his responds date from November 2, 2015 to November 17, 2015. We responded on November 9, with the letter below, our sarcasm seems well founded as to today November 17, 2015 we have received nothing.

Dear Mr. Bennum,

Thank you for informing us of yet another delay. What puzzles us is the following facts;

1 Ms. Lessa Whit-Potter said in her letter of 05/08/2015 she would have results of her research by 05/21/2015.  No results send.

2 Ms. Lessa Whit-Potter said in her letter of 07/13/2015 she would have results of her research by 07/27/2015.  No results send.

3 Ms. Lessa Whit-Potter said in her letter of 10/05/2015 she would have results of her research by 10/19/2015.  No results send.

If Ms. Lessa Whit-Potter had completed the research the first time you would already have the answer.  She of course said a second time she would do the research. Surely this time it would have yielded an answer for you. No it didn’t get an answer, so you are doing the research (or some lowly associate).

Obviously Ms. Lessa Whit-Potter (or one of the lowly associates) never did any of the research or you would not be wasting your time doing it now.

Are you just playing a game with us? Hoping we will fade into the past giving up on what seems to be incompetence and lies.

We await your results on or after November 17 2015, although we don’t hold our breath in anticipation.

Very truly yours,

Felix Lagumen            Edward Arno

Update or should this be down date

Update or should this be down date

So Leesa Whitt-Potter has done it again. “We expect to complete our research and provide you with the results on or before 07/27/2015”. Haven’t heard a word from her. She lied again.

We did have a phone call again from this mysterious Anthony on 07/27/2015, (Didn’t get his last name as he talks very softly and mumbles. Clever tactic of a deceptive person.) I tried calling back the number Anthony left only to find no one picked up and there was no answer machine. Another tactic of a dishonest company – we called you (Wells Fargo Home Mortgage called twice according to our records) but you didn’t call us back.

Why couldn’t Ms. Leesa Whitt-Potter or even the illusive Anthony send us an email or letter with the results of their research?

Today we received a computer generated letter telling us our interest rate will increase on October 1 2017 by 1 percent. We already know that.  So they are giving us 2 years notice of a change in the percentage rate.

They have not acknowledge they misled us during the loan modification not have they tried to put right the 3 incompetent mistakes they made at the time of the modification.

So we more forward with a new plan of action, and Wells Fargo Home Mortgage will learn that one-person action can change the world.

Remembering Tarek al-Tayeb Mohamed Bouazizi

How to insult a customer

So today we received another letter from Leesa Whitt-Potter repeating what was in the last letter but saying  we would get an answer by 07/27/2015. We shall see.
To add insult to the already bad customer service provided by Wells Fargo Home Mortgage. Although the letter has both our names at the top it is only address to one of us in the dear line. Another example of total incompetence of the company.  Maybe it is time Mike Heid (President) learned that his employees are as said before are incompetent and are ruining the already tarnished reputation of the company.

Senior Vice President Leesa Whitt-Potter lies

Wells Fargo Home Mortgage -  a company that lies to it customers.

Below is a letter from Leesa Whitt-Potter Senior Vice President Wells Fargo Home Lending. In the letter dated 05/08/2015 she said they would research our complaint and provide results to us by 05/21/2015. To date we have heard nothing – Senior Vice President Leesa Whitt-Potter lies.

Wells Fargo Update

This the response so far:

Wells Fargo ‏@Ask_WellsFargo  2m2 minutes ago

@EddieArno We noticed your tweet, Edward. Please let us know if you'd like us to review this for you. We'll do our best to assist. ^NR

2:45 PM - 7 May 2015 · Details

A Loan Modification Dishonest Deal

This is a story about how a disabled man was treated by Wells Fargo Home Mortgage, a division of Wells Fargo Bank N.A. DBA Premiere Asset Service.

I along with a friend applied for loan modification help from NACA  (Neighborhood Assistance Corporation of America) in 2012 due to worsening hardship. My illness (CIDP) had started to deteriorate and I was forced to stop working instead I received disability, a dramatic decrease in income. We received from Wells Fargo Home Mortgage via NACA; a deal that would reduce the principal and give the rate of 2 percent. This was recorded on the NACA website and was inputted by someone from Wells Fargo Home Mortgage.

NACA Website STATUS: File Submitted – Servicer has submitted a proposal - NACA Restructure (Proposal Date: 09/12/12)

Below is the proposal from your Servicer.

Servicer Proposal Information

Type: NACA Restructure Term: Remaining Term

PITI: 1,686 PI: 1,261 Taxes: 400 Insurance: 25

HOA: 0 PMI: 0 Term: 282 Rate: 2.00%

Principal: 395,285 Value:

Delinquent Interest: 0 Late Fees: 0 Late Penalties: 0 Unpaid Escrows: 0

When the deal finally was presented to us it was for the full amount of our remaining balance of our mortgage loan plus a second mortgage added. The percentage rate was two percent for five years and then increased thereafter. This was not what they had posted on the NACA website. (See above).  We even confirmed with a Wells Fargo Home Mortgage employee  (named Valeria on 9/17/2012 at 12:30pm PST) that the NACA information was correct before the finally deal came through. For your information NACA is a non-profit, community advocacy organization that works to save individuals their homes. The banks including Wells Fargo Home Mortgage agreed to assist NACA in this endeavor. So why would Wells Fargo Home Mortgage submitted a proposal via NACA website only to renege on in the final agreement?

I was told several times by Wells Fargo Home Mortgage employees that this was now the final deal and therefore we needed to accept it. We protested to Wells Fargo Home Mortgage and NACA to no avail. With the fear of loosing our home we felt pressured to accept the final offer.

On 9/22/2014 Wells Fargo Home Mortgage informed us that the agreement we had entered into with them had a problem. A Wells Fargo Home Mortgage internal account review highlighted several important pieces of information that were missing regarding our repayment requirements for our mortgage loan modification. This important information had been left out of the agreement by Wells Fargo Home Mortgage, which they and us had signed.

We wondered if the missing information made the agreement possibly null and void, or at least a chance to renegotiate. That being said Wells Fargo Home Mortgage didn’t keep to their original written agreement posted on the NACA website which we agreed upon prior to the time of signing. We have tried since 2012 to talk to NACA and Wells Fargo Home Mortgage regarding Wells Fargo Home Mortgage dishonesty and mistake of the missing information on the final agreement only to get a brick wall response.

It looks like we will be homeless in the near future; as our financial circumstance will be changing and we will not be able pay the increase. How can the people at Wells Fargo Home Mortgage be so dishonest when they knew the facts of the problems we were and are facing.

For more information or questions please contact us at earno@sbcglobal.net

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