How to insult a customer

So today we received another letter from Leesa Whitt-Potter repeating what was in the last letter but saying  we would get an answer by 07/27/2015. We shall see.
To add insult to the already bad customer service provided by Wells Fargo Home Mortgage. Although the letter has both our names at the top it is only address to one of us in the dear line. Another example of total incompetence of the company.  Maybe it is time Mike Heid (President) learned that his employees are as said before are incompetent and are ruining the already tarnished reputation of the company.